What Personal Data we Collect and How We Use it
There are many sections of our platform site which can be viewed without providing personal data information, however we collect personal information about you as an individual for access to future GEMINDUZTRIE customer support features that allows us to identify you.
This may include but not limited to name, surname, email address, unique username and password, or provide other sensitive information in the recovery of your lost password, shipping process and/or in the following circumstances
- You register an account on our site or interact with Us on social media, such as linking our posts, commenting on our posts, and private messaging us on our Social Media.
- You participate in our promotions and giveaways, initiatives or any request for additional Personal Data such as customer surveys.
- Contact you by email, telephone, SMS or other form of electronic communication such as App’s notifications, regarding updates related to the functionalities of the page, update to our Terms & Conditions, products, or third party services that includes Platform security updates, when necessary or reasonable for their implementation.
- When you interact with our customer service team via chat, webform, telephone, emails, or face-to-face meetings.
- To process your returns and refunds in accordance with our Terms and Conditions
- To personalised and enhance your customer experience when you visit our platform site, our social media sites and the Apps, so we can prioritise the products and services in communications we send you.
- To fulfil a contract arrangement we have with you including employment
This collected information is used exclusively for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are navigating at our Site.
Sharing of your Personal Information
We require our third-party analytics and other companies to provide services on our behalf including but not limited to handling customer freight shipping, customer support enquires, processing transactions, entities that fight against fraud, customer services that analyse the transactions made on our platform site with the objective of providing you as individual sufficient guarantees in commercial operations.
GEMINDUZTRIE ensures and minimises the disclosure of your personal data and take the sound and reasonable steps to ensure that these third party services and organisations are bound by the confidentiality and Privacy obligations in relation to the protection of your personal data information.
However, You should ensure that all Personal Data you submit to us is accurate, up-to date and correct. Failure to provide may result in our inability to provide you with the products and services you have requested. We will not be responsible for relying on inaccurate or incomplete Personal Data should you not keep us updated of any relevant changes to your Personal Data.We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, or other lawful request for information we may receive, or otherwise to protect our rights.
Third Party Cookies and Tracking Technologies
The IAB website (www.allaboutcookies.org) provides you with all information about cookies and their functionalities.
Accessing your Personal Information / Data Retention
You have the right to access your personal information, subject to exceptions allowed by law. If you would like to exercise this right, please let contact us. You may also request corrections where you may be required to put your request in writing for security reasons.
If you send us personal information that we have not requested, or personal information you may have provided to us that it is not reasonably necessary or directly related to our business purpose and activities, we may delete this information without notifying you to protect your Privacy
Data Retention, When you personal data is no longer required for any reason connected to the purpose it was initially collected or the retention of your personal data is no longer necessary for any other legal or business purposes, we will exercise measures to ensure your that your personal information is securely destroyed or anonymised.
We will also securely store your personal data and isolate it from any other further processing until deletion if possible.When you utilise our services and products, we will maintain your order and personal data information for our records unless and until you contact us to update and/or remove the information.
Updates on Data Protection Policy
From time to time, we may use customer information for new, unexpected uses not previously disclosed in our Privacy notice. If our information practices gets updated or change at some point in future we will use for these new purposes only, data collected from the time of the Policy change forward will adhere to our updated practices.
Advertising and Marketing Practices
We ensure that our advertising material and content is clearly identifiable and can be distinguished from other content, such as editorial (nerd expert advice), terms and conditions and independent product reviews.
GEMINDUZTRIE takes the reasonable steps to comply with the terms of the Spam Act 2003 (the Spam Act) which prohibits the sending of unsolicited commercial and marketing electronic messages and applies messages sent to you by email, SMS, MMS or IM. We ensure that follow the specific guidelines for sending legitimate marketing content and legitimate commercial electronic messages.
Emails and letters should be clearly state that you are making a data protection query, request, or any other form of supporting information in the subject line to ensure the matter is dealt appropriately. We will strive to deal with any query, request or complaint promptly and fairly.
If upon our review, your concerns about Privacy are not resolved to your satisfaction, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or via www.oaic.gov.au