Return Policy

100% Satisfaction Guaranteed

We stand behind everything we sell, and we take great pride in our reputation for quality. We understand, if for any reason you change your mind and no longer want a full price purchase from us, please return it to us within 30 days of purchase for an exchange, credit note or refund where:
  • The goods are in their original packaging, and with all tags still intact
  • The goods have not been worn, altered, damaged, washed or dry cleaned
  • The original purchase receipt, as proof of purchase and complete “Returns Form” is provided
Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning, however we will refund the return postage cost if GEMINDUZTRIE is found at fault.

 

Returns

We understand that not every purchase works out, which is why we offer a 100% satisfaction guarantee. After careful review of your item, we will provide a refund for items that are:

  • Faulty (unless caused by you). Once investigated, we will be able to provide you with information how to return the item
  • Have been wrongly described
  • Are different to the goods that you ordered.

All returns must be received to GEMINDUZTRIE within 30 days with proof of purchase to be eligible for an exchange or refund.

Once the item/s claimed have been received into our office, you will be notified of the outcome via email within 7 business days. If a refund is approved, the refund will be applied to the original method of purchase used.

GEMINDUZTRIE reserves the right to repair or replace faulty items where applicable.

 

Sale Returns

Sale returns are non-refundable and we do not offer exchange or credit notes on these items unless the merchandise is found to be faulty or wrongly described, so please consider sales/discounted purchases carefully

 

How to Return/Exchange your Order

Follow these four steps:

  1. Pack the item/s securely and include the original packaging and with all tags intact

  2. Include proof or purchase (invoice) plus your name, address, email, phone number. To assist our team in servicing your claim please include a brief description of why you are returning the item. Please complete " Returns Form"

Address your package to:

2 Berkshire Place
Heathwood, QLD
4110
AUSTRALIA


Please note: The return label is not prepaid. You are responsible for return shipping costs.

Send your package using your preferred carrier service. Customers should use a trackable service to ensure your returns arrives to us, as we will not be held liable for parcels lost or damaged in transit.


For any further enquires please Contact us

 

Frequently Asked Questions

How will I get my refund?

Online orders:

  • All online orders will be refunded to the original payment type.

PayPal:

  • All online orders using PayPal will be refunded to the original PayPal account when returned by mail only. PayPal refunds will then be visible in your PayPal balance immediately
Credit Card:
  • All online orders using Credit Card will be visible within 3 to 5 business days depending on your financial institution.